FAQ

Will there be a shipping confirmation once the order has been placed?
Yes, once you have placed your order you will receive a confirmation by e-mail together with the ID number of your order.

How long does the shipment take?
Shipping is worldwide, on average our customers receive orders from 7-21 working days. This is an average estimated time frame.
Due to the high demand for some of our most popular products, please allow 2-6 weeks for delivery.

I ordered multiple items, why did I get only one?
We have several production sites, some of which focus only on creating specific items. For this reason, it is possible that you may receive an item separately from
rest of products ordered.
Please be assured that if all the items in your order don't arrive at once, the rest of your order is on the way!

How can I contact you?
You can contact us by sending an email to our support team directly at

Doggy.boutique.star@gmail.com

How can I track my parcel?
We will send you a confirmation email containing the tracking information as soon as your order has been shipped.
use this code on this web page to track your order:

Tracking information may take up to 3-7 business days to update.

I haven't received a tracking number, what should I do?
If you have not received a tracking number after 7 working days from submitting the order, you can simply send us an email and we will be happy to resolve any problems.

Do you ship internationally?
Yes! We ship worldwide to provide excellent products to anyone around the world.

How much is shipping?

The shipping costs on all our products are free.

Is payment secure?

We only use the Stripe and Paypal platforms to guarantee your safety.

What are the payment methods you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and payments via PayPal and Apple Pay. We also accept bank transfer. However, we do not accept checks and money orders

Will you add more products?
We focus on sourcing the best products for our customers, as a result, we are constantly looking for and adding new quality products to our shop. This is our mission and our main goal, so we aim for excellence in satisfying our customers with a great experience and a varied and unique selection of products!

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