Shipping policy

WHICH COURIER USED?

All orders ordered on Doggy Boutique are shipped via Standard Shipping, the delivery address indicated in the Order. For any request or question regarding transportation, you can contact the Courier directly, which will be indicated at the time of order fulfillment. The logistic IT system of Doggy Boutique will identify the most appropriate and suitable courier in terms of service level also in consideration of the geographical area of ​​delivery destination. Before shipment it is not possible to modify and / or know it.

HOW LONG DO YOU DELIVER?

 From the moment the product is collected from the Doggy Boutique warehouses, the delivery time varies from 7 to 21 working days. Delivery times may also be due to force majeure. If the address of the Order is not present at the time of delivery, the courier will leave a notice through which it will be possible to agree with the same for the subsequent delivery methods of the package in stock. When the Order is processed, a tracking number is sent to the Customer's e-mail address,

 

WHAT SHOULD I CHECK WHEN THE COURIER ARRIVES?

 

Upon delivery of the goods by the courier, the customer is required to carry out the following checks: that the number of packages delivered corresponds to what is indicated in the transport document sent in advance by e-mail; that the packaging is intact, not damaged, wet or in any way altered, even in the sealing materials (adhesive tape or metal straps). Any damage to the packaging and / or to the product or to the mismatch in the number of packages must be immediately contested by placing a written and SPECIFIC CONTROL RESERVE, describing the type of damage found on the proof of delivery of the courier. Once the courier's document has been signed, without having specified the written reservation as per our indications, the Customer will not be able to oppose any dispute regarding the external characteristics of what has been delivered. If the packaging was obviously intact and observed at the opening of the Customer found to find defects or damage, it is required to keep the original packaging in order to allow Doggy Boutique to report the hidden damage with the courier: this will allow Doggy Boutique to refund or replace the purchased good. The relative communication must take place no later than 7 (seven) calendar days from the day of receipt of the goods by e-mail. Buy original in order to allow Doggy Boutique to open the report of hidden damage with the courier: this will allow Doggy Boutique to refund or replace the purchased good. The relative communication must take place no later than 7 (seven) calendar days from the day of receipt of the goods by e-mail. Buy original in order to allow Doddy Boutique to open the report of hidden damage with the courier: this will allow Doggy Boutique to refund or replace the purchased good. The relative communication must take place no later than 7 (seven) calendar days from the day of receipt of the goods by e-mail.

 

TRACK YOUR ORDER

When the goods are processed, an e-mail will be sent with a tracking code. The tracking view is normally available from the day following that of the shipment.

 

IF YOU ARE NOT AT HOME?

If the courier is not able to complete the delivery of a shipment, it will leave a notice of passage to the recipient, reporting the fact that an attempt was made to make a delivery and the place of the delivery. It will try a second time to pass and if no appropriate instructions are provided the package will be put in stock and then sent, sent to the sender who will charge the customer for the storage costs. We remind you that the Customer is always required to monitor the status of the shipment through the tracking number received together with the order confirmation.

 

IF THE PRODUCTS ARRIVE WRONG?

If opening the package realizes that you have received products other than what you ordered, you must report it immediately by phone or by sending an e-mail to customer service by writing down the order number and the code or model of the product connected by mistake . Doggy Boutique reserves the right to also receive photos of the packaging and the product received.

 

SHIPMENTS OUTSIDE OF ITALY?

Doggy Boutique also offers shipping outside Italy, shipping is free all over the world.

 

FREE SHIPMENTS

Doggy Boutique offers free shipping worldwide.

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