UK Standard Shipping: £1.99
USA Standard Shipping: £4.99
(Currently we only ship to the U.K and USA).
How long does shipping take?
Shipping time varies by location. These are our estimates:
Approx. 14 - 30 days
*This doesn’t include our 2-5 day processing time.
(This excludes certain products that we can ship to UK customers in 2 - 3 days. These faster delivery times are clearly marked on our website next to the product).
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. (This is unlikely to occur for light weight products that have been purchased).
Need our help with further queries?
If you have any other questions, please do get in contact with us at: email@example.com and we will be happy to help you!